HomeOur Process

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The Direct Guard’s goal is to always give a superb customer support experience to all our partners from the first step of the security process.   

Every customer includes a personalized team that’s delegated to their organization specifically from the sales department to the personalized account manager and all aspects in between. We make it our priority to know about the needs of each specific customer and adapt as required. We work hard to make your experience with Direct Guard Services, certainly one of personalization.  

Personal account supervisors, managers, and trained security guards operate together to make our clients and partners satisfied with their service. We provide a 24-hour dispatch team that is always readily available to take your calls. The 24/7 dispatch will assist with any concerns you may have or investigate all problems which could arise. Our dispatch team remains in constant communication with our guards and vehicle patrol services. Dispatch is always available to aid and work to achieve a common goal of reliable service.

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Here at Direct Guard Services, we attempt to go the additional mile for each of our clients. Our top priority is our customers’ satisfaction. We at Direct Guard, pride ourselves on maintaining a high standard of accountability. All Direct Guard staff are trained to keep attention to detail and provide quality service. We personalize our staff to fulfill your requirements. Through meaningful relationships, the Direct Guard Services team knows how to hold each other accountable and offer the best service to all of our clients and partners.

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Round the Clock Security Services For Our Clients is Our Mission 

Each of our accounts receives a personal account manager. Your hand-selected personal account manager will make sure that all your concerns are heard and addressed. Your account manager will be able to answer all of your questions regarding security guard services. Direct Guard Services account managers are also available to assist with any additional services or holiday coverage you may require. Your account manager is available to help with your needs whether they stay the same or if adjustments need to be made. Direct Guard Services account managers will help guide you throughout the process to ensure you’ll have aid and guidance along the way. A reliable and responsive account management team is just one of the ways Direct Guard loves to assist our clients and exemplify our thanks to our valued and loyal clients and partners.

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First, you may meet with your sales team to discuss all your needs and concerns. Once you’ve signed your service contract our operations team will coordinate with your organization to walk the premises of your property and develop informative post orders specifically designed for the needs and requirements of your organization. Our recruiting team will go over the post orders and will make sure to match you with a security guard that is best suited to meet the needs of your property. 

Once a security guard is matched our scheduling managers will see to it that your security guard is on schedule for your specific site. Our field supervisors, operations managers, and dispatch team will maintain communication with your security guard to answer any questions they may have. 

Our billing staff will then take account and verify the hours worked and bill for your security guard.  

The billing team is always readily available for any questions that you may have. Once billed and the payment is received, it’s applied to your account. For those who have any questions regarding anything with the security service account your dedicated account manager will be around to aid your organization with all your needs. The Direct Guard Services team strives to ensure our clients’ happiness through the full process. Contact us now and get Free consultation.

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